Support

Need help with VinylCrate? You’re in the right place. Find answers to common questions below, or contact us directly.

Getting Started

How do I add records to my collection?

There are several ways to add records to VinylCrate:

1. Barcode Scanning (Recommended)
   • Tap the search icon and select “Scan Barcode”
   • Point your camera at the barcode on your record
   • VinylCrate will find the release on Discogs
   • Tap “Add to Collection” to save it
2. Search Discogs
   • Use the search tab to search by artist, album, or catalog number
   • Browse results and select the correct pressing
   • Add to your collection
3. Sync from Discogs
   • Connect your Discogs account in Settings
   • Tap “Sync Collection” to import your existing collection

How do I connect my Discogs account?

1. Go to Settings in VinylCrate
2. Tap “Connect Discogs Account”
3. You’ll be redirected to Discogs to authorize the connection
4. After authorizing, you’ll return to VinylCrate
5. Your accounts are now linked

Note: VinylCrate uses OAuth authentication, so your Discogs password is never stored in the app.

How do I create crates?

1. Go to the Crates tab
2. Tap the “+” button
3. Enter a name for your crate
4. Choose a color and icon
5. Tap “Create”

To add records to a crate, view any album and tap “Add to Crate.”

Discogs Integration

Why can’t I find my record on Discogs?

Discogs is a community-driven database, and some records may not be listed yet. Try:

• Searching by artist name only
• Searching by catalog number (found on the record label)
• Using the barcode if available
• Checking for alternate spellings

My collection won’t sync

If you’re having trouble syncing with Discogs:

1. Check your internet connection
2. Try disconnecting and reconnecting your Discogs account
3. If you have a large collection (1000+ records), sync may take several minutes
4. Ensure VinylCrate has permission to access Discogs in your account settings

Will changes in VinylCrate affect my Discogs collection?

Currently, VinylCrate is read-only for your Discogs collection. Adding or removing records in VinylCrate does not affect your Discogs account.

Collection Insights

How is my collection value calculated?

VinylCrate estimates collection value based on:

• Median sale prices from Discogs
• Recent completed sales data
• Condition grades (when available)

Important: This is an estimate only. Actual market values may vary.

Why is a record showing no value?

A record may show no value if:

• There’s insufficient sales data
• The specific pressing hasn’t been sold recently
• The release isn’t fully cataloged on Discogs

Apple Music Integration

How do I connect Apple Music?

1. Go to Settings
2. Tap “Connect Apple Music”
3. Grant permission when prompted

Why can’t VinylCrate find my album on Apple Music?

Apple Music may not have the exact release that matches your vinyl. VinylCrate searches by artist and album title, but:

• Regional releases may differ
• Some albums aren’t on Apple Music
• Compilation albums may not match

Troubleshooting

The app is running slowly

Try these steps:

1. Close and reopen VinylCrate
2. Restart your device
3. Ensure you have sufficient storage space
4. Check for app updates

Barcode scanner isn’t working

1. Ensure camera permissions are granted in Settings
2. Clean your camera lens
3. Ensure adequate lighting
4. Hold the phone steady and close to the barcode

Data seems to be missing

VinylCrate stores data locally on your device. If data appears missing:

1. Check if you’re signed into the correct iCloud account
2. Ensure iCloud sync is enabled (if used)
3. Don’t delete and reinstall the app without backing up first

Privacy & Data

Where is my data stored?

Your collection data is stored locally on your device. If you enable iCloud sync, data is also stored in your iCloud account.

How do I export my data?

Data export features are coming in a future update.

How do I delete all my data?

To delete all VinylCrate data:

1. Go to Settings
2. Scroll to “Delete All Data”
3. Confirm deletion

Warning: This action cannot be undone.

Contact Us

Can’t find what you’re looking for? We’re here to help.

Feature Requests

Have an idea for VinylCrate? We’d love to hear it! Send feature requests to support@vinyl-crate.com with “Feature Request” in the subject line.

Known Issues

VinylCrate is coming soon. Check back here after launch for any known issues and their workarounds.